Frequently Asked Questions
1. Is there a guide on how to use Valence's features?
Not yet. Every page explains the data it shows where it shows it, and support will answer anything that is not covered. A written guide is on the list once the feature set settles.
2. How long does it take to see earnings releases?
Earnings reports are available on Valence within 1-5 minutes after they go live.
3. Why is your data different from other finance sites?
Like other platforms, we source data from third-party providers. With thousands of stocks and funds worldwide, manual data collection is impractical.
Data providers rely on automated methods, which can lead to variations between platforms. Differences in definitions and collection techniques can cause slight discrepancies.
If you notice an inaccuracy, please contact us at info@valencemarkets.com.
4. Is the Options data real-time or delayed?
Our Options Flow feature provides real-time options data from Benzinga without delays.
5. Why do other platforms show options data that Valence doesn't?
We focus on unusual options activity from hedge funds and institutional traders. Retail investor contracts are excluded to eliminate noise and highlight significant market moves.
6. Is Dark Pool data real-time or delayed?
Dark Pool data is delayed by 15 minutes. We partner with major exchanges to provide exclusive Wall Street insights typically reserved for institutional traders.
7. I found an error in the data. What should I do?
Please email info@valencemarkets.com, and we'll investigate immediately.
We manually verify every error report and work with data providers to ensure corrections are made at the source.
8. Can I request new features? How can I contact you?
Absolutely! Email us or join our Discord for quicker responses from our dev team. We're always open to new ideas to improve the platform.
9. Do you offer an API?
Not at the moment. We license data from third-party providers and don't have redistribution rights. However, we plan to offer an API in the future.